Who we are
Rescue (package com.rescue.app) is operated by RescueApps, Malawi. Rescue shows live room availability and the status of bars, restaurants and halls at lodges, and lets guests make bookings, orders and quote requests.
Contact for privacy questions: support@rescueapps.com
Using Rescue without an account
You can browse lodges, rooms, prices, menus and opening status without signing in.
Information we collect
- Google account details – when you sign in with Google (needed to book, reserve a table, order or see My Bookings), we receive your name, email address, profile photo link and an account ID.
- Details you type – your name, phone number, notes, special requests, booking and order details, event details for quote requests, and any payment reference or bank name you enter after paying a lodge directly.
- Room (stay) codes – if you enter a code from a lodge, we use it to open a short session tied to that one stay so you can order food or breakfast. The session ends at checkout.
- Notification token – if you allow notifications, we store a device token so we can send booking and order updates. It is removed when you sign out.
- Device and performance information – Google Firebase services (App Check, Play Integrity, Cloud Messaging and Performance Monitoring) process device identifiers and app performance data to protect the service from abuse and keep it fast. Your IP address is used briefly for rate limiting.
- Anonymous view counts – we record that a lodge listing was viewed, without any information about who viewed it.
Information that stays on your phone
- Location – used only when you tap “Near me”, only on your phone, to sort lodges by distance. We do not send or store your location.
- Camera – used only to scan QR codes. No pictures are saved or sent.
- Drafts and baskets – saved on your phone in encrypted storage, and cleared automatically after a short time or when you sign out.
How we use your information
- To make and manage your room, table and venue bookings, orders and quote requests.
- To share your booking or order details (name, phone number, notes and request details) with the lodge or venue you chose, so they can serve you and contact you.
- To send you notifications about your bookings and orders.
- To keep the service secure and prevent abuse.
We do not sell your data. Rescue has no advertising and no third-party analytics or tracking.
Payments
Rescue does not take payments and never handles card details. You pay the lodge directly (for example at the lodge, by bank transfer, Airtel Money or Mpamba). If you enter a payment reference in the app, it is stored so the lodge can match your payment.
Who processes your data
Your data is stored and processed on Google Cloud / Firebase, which acts as our service provider. These servers may be located outside Malawi. Data is encrypted in transit.
How long we keep it
We keep your account information while your account exists. Booking and order records are kept as long as the lodge needs them for its business records. When you delete your account, your personal details are removed from these records as described below.
Deleting your account and data
In the app: Home → More → Delete my account (or from My Bookings). Without the app, see how to request deletion or email us.
- Deleted: your Google sign-in account with Rescue, notification tokens and related counters.
- Anonymised: your past bookings and orders stay with the lodge for its accounts, but your name, phone number, email, notes, payment references and account link are removed.
- Kept: if a lodge has blocked an account for misuse, a record of the anonymous account ID is kept to stop the block being bypassed. Internal IDs inside some record references may remain but no longer identify you.
If you have an upcoming confirmed or paid booking, you will be asked to cancel it (under the lodge’s normal rules) before deleting your account. Email requests are completed within 30 days.
Your rights
You can ask us for a copy of your personal data, ask us to correct it, or ask us to delete it, by emailing support@rescueapps.com. You can also turn off notifications and location access in your phone settings at any time.
Children
Rescue is intended for adults aged 18 and over, and we do not knowingly collect data from children.
Changes
If we change this policy, we will update the date at the top of this page. Significant changes will be announced in the app.
© 2026 RescueApps